ANPC Consumer Information Measures regarding Alternative Dispute Resolution

Last updated: 16.05.2026

SOCIAL PLUM SRL aims to resolve amicably any situation arising in the relationship with customers.

For any complaint regarding an order placed on https://www.christineontheclouds.com, please contact us first at:
E-mail: contact@christineontheclouds.com
Phone: +40722530593
Address: G-ral H. M. Berthelot Street no.5, 010163,
Bucharest, Romania
Business hours: Working hours: Monday–Friday 13:00–19:00, Saturday 11:00–14:00, Sunday closed.

We will review the request and try to respond within a reasonable time.

1. Romanian National Authority for Consumer Protection – ANPC

Consumers may contact the Romanian National Authority for Consumer Protection – ANPC.

ANPC website:
https://anpc.ro/

2. Alternative Dispute Resolution – ADR / SAL

Alternative Dispute Resolution, known in Romania as SAL, is a procedure through which consumers may attempt to resolve a dispute with a merchant amicably, without going directly to court.

ANPC SAL information:
https://anpc.ro/sal/

Link used for the SAL icon:
https://anpc.ro/ce-este-sal/

3. Online Dispute Resolution / Consumer Redress in the EU

For online commerce, consumers may consult the information provided by the European Commission regarding consumer redress and dispute resolution mechanisms at EU level.

The former European ODR / SOL platform was closed starting from 20 July 2025. For updated information regarding consumer redress and dispute resolution mechanisms in the European Union, the following page may be consulted:
https://consumer-redress.ec.europa.eu/

4. ANPC icons on the website

The ANPC icons for SAL / ADR and online dispute resolution / consumer redress must be displayed on the homepage and/or footer of the website in a visible format, according to applicable legal requirements.

The SAL icon must link to the ANPC SAL page.

The online dispute resolution / consumer redress icon must link to the relevant European page regarding online dispute resolution / consumer redress.

5. Amicable resolution

Before contacting an authority or using an alternative dispute resolution procedure, we encourage the customer to contact SOCIAL PLUM SRL directly at contact@christineontheclouds.com in order to try to resolve the situation quickly and amicably.

6. Contact

E-mail: contact@christineontheclouds.com
Phone: +40722530593
Address: G-ral H. M. Berthelot Street no.5, 010163,
Bucharest, Romania
Business hours: Working hours: Monday–Friday 13:00–19:00, Saturday 11:00–14:00, Sunday closed.
Website: https://www.christineontheclouds.com