Privacy policy

Last updated: 16.05.2026

This policy explains how SOCIAL PLUM SRL, operator of the website https://www.christineontheclouds.com, collects, uses and protects the personal data of users and customers.

1. Data controller

Merchant identification details:

Company name: SOCIAL PLUM SRL
Tax ID / CUI / CIF: 22578871
Trade Register No.: J39/913/2007
New Trade Register format: J2007000913398
EUID: ROONRC.J2007000913398
Registered office: Str. Mare a Unirii no. 10, building entrance 8, 2nd floor, apartment 128, Focșani, Vrancea County, postal code 620021, Romania
Store / contact address: G-ral H. M. Berthelot Street no.5, 010163,
Bucharest, Romania
E-mail: contact@christineontheclouds.com
Phone: +40722530593
Business hours: Working hours: Monday–Friday 13:00–19:00, Saturday 11:00–14:00, Sunday closed.
Website: https://www.christineontheclouds.com

2. What data we collect

Depending on how you use the website, we may collect the following data:

  • first and last name;
  • e-mail address;
  • phone number;
  • delivery address;
  • billing address;
  • order details;
  • ordered products;
  • information required for returns or refunds;
  • data submitted through contact forms;
  • account data, if you create an account on the website;
  • IP address, technical data about your device and browser;
  • communication preferences;
  • newsletter consent, if you choose to subscribe.

For online card payments, card data is entered and processed directly in the secure environment of the NETOPIA Payments payment processor. SOCIAL PLUM SRL does not request, receive or store bank card details.

3. Purposes of processing

Data is processed for:

  • receiving and processing orders;
  • confirming orders;
  • delivering products;
  • issuing fiscal documents;
  • processing payments;
  • communicating with the customer regarding the order;
  • managing returns, exchanges and refunds;
  • handling complaints;
  • managing the customer account;
  • ensuring website functionality;
  • website security and fraud prevention;
  • complying with legal obligations;
  • sending newsletters or commercial communications, only if the user has given consent.

4. Legal basis for processing

We process personal data based on the following legal grounds:

  • performance of a contract – for processing and delivering orders;
  • legal obligations – for invoicing, accounting and tax requirements;
  • consent – for newsletters or other optional commercial communications;
  • legitimate interest – for website security, fraud prevention, protection of rights and service improvement;
  • handling requests voluntarily submitted through contact forms.

5. Who we share data with

Data may be shared, strictly when necessary, with:

  • courier companies, for order delivery;
  • NETOPIA Payments, for online card payment processing;
  • IT, hosting and website maintenance providers;
  • accounting and invoicing providers;
  • public authorities, if required by law;
  • e-mail / newsletter service providers, if the user subscribes to commercial communications;
  • legal or tax consultants, if necessary to protect the merchant’s rights.

We do not sell personal data to third parties.

6. Data retention period

Data is kept only for as long as necessary for the purposes for which it was collected.

Data related to orders, invoices and accounting documents is kept according to applicable legal retention periods.

Account data is kept as long as the account is active or until the user requests deletion, except for data that must be kept due to legal obligations.

Newsletter data is kept until consent is withdrawn or the user unsubscribes.

7. Newsletter and commercial communications

Newsletters or commercial communications are sent only if the user has given consent.

The user may unsubscribe at any time using the unsubscribe link in the e-mail or by sending a request to contact@christineontheclouds.com.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

8. Cookies and similar technologies

The website may use cookies for functionality, analytics, improving user experience and, where applicable, marketing.

The user may control the use of cookies through browser settings or through the consent mechanism available on the website, if implemented.

A separate Cookie Policy may be published for further details.

9. Data security

SOCIAL PLUM SRL applies reasonable technical and organisational measures to protect personal data against unauthorised access, loss, destruction, modification or unauthorised disclosure.

The website must operate through a secure HTTPS / SSL connection.

Online payments are processed securely by NETOPIA Payments. SOCIAL PLUM SRL does not store card data.

10. Rights of the data subject

According to data protection legislation, you have the following rights:

  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restriction of processing;
  • the right to object;
  • the right to data portability;
  • the right to withdraw consent;
  • the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing.

To exercise these rights, you may send a request to contact@christineontheclouds.com.

11. Contact

For any questions regarding the processing of personal data, you may contact us at:
E-mail: contact@christineontheclouds.com
Phone: +40722530593
Address: G-ral H. M. Berthelot Street no.5, 010163,
Bucharest, Romania
Business hours: Working hours: Monday–Friday 13:00–19:00, Saturday 11:00–14:00, Sunday closed.
Website: https://www.christineontheclouds.com