Terms and Conditions

Last updated: 16.05.2026

The website https://www.christineontheclouds.com is operated by SOCIAL PLUM SRL, a Romanian legal entity.

Merchant identification details:

Company name: SOCIAL PLUM SRL
Tax ID / CUI / CIF: 22578871
Trade Register No.: J39/913/2007
New Trade Register format: J2007000913398
EUID: ROONRC.J2007000913398
Registered office: Str. Mare a Unirii no. 10, building entrance 8, 2nd floor, apartment 128, Focșani, Vrancea County, postal code 620021, Romania
Store / contact address: G-ral H. M. Berthelot Street no.5, 010163,
Bucharest, Romania
E-mail: contact@christineontheclouds.com
Phone: +40722530593
Business hours: Working hours: Monday–Friday 13:00–19:00, Saturday 11:00–14:00, Sunday closed.
Website: https://www.christineontheclouds.com

By accessing the website, creating an account or placing an order, the customer confirms that they have read, understood and accepted this document, as well as the related policies published on https://www.christineontheclouds.com: Privacy Policy, GDPR Policy, Delivery Policy, Order Cancellation Policy and Return Policy.

1. Definitions

Merchant / Seller – SOCIAL PLUM SRL, operator of the website https://www.christineontheclouds.com.

Customer / Buyer – the natural or legal person placing an order on the website.

Product / Goods – any item displayed for sale on the website.

Order – the request submitted by the customer through the website to purchase one or more products.

Distance contract – the contract concluded between the customer and the merchant without the simultaneous physical presence of the parties, through the website.

Personalized product – a product made, modified or adapted according to the customer’s specific measurements, requirements or instructions.

2. Products and availability

The products displayed on https://www.christineontheclouds.com are presented as clearly as possible, through descriptions, photos, prices and relevant information.

Product photos are for presentation purposes. Minor differences in colour, texture or details may occur between the displayed image and the delivered product, depending on screen settings, lighting, material or product characteristics.

SOCIAL PLUM SRL makes reasonable efforts to keep stock information updated. However, there may be situations where an ordered product is no longer available. In such cases, the customer will be informed as soon as possible, and the order may be modified, replaced or cancelled, with a refund of any paid amounts, where applicable.

3. Prices

Prices displayed on https://www.christineontheclouds.com in the English version of the website are expressed in EUR and represent the final price for the customer, including applicable taxes, if due according to the law.

The delivery cost is not included in the product price, unless expressly stated otherwise. The delivery cost is displayed before the order is completed.

For orders placed in the English version of the website, the standard delivery cost is 10 EUR, unless another cost is displayed during checkout.

SOCIAL PLUM SRL reserves the right to correct any pricing, description or availability errors. If an order was placed based on an obvious error, the customer will be informed, and the order may be cancelled with a full refund of the amount paid, if payment has already been made.

4. Placing an order and contract conclusion

The customer may place an order by adding products to the cart and completing the required billing, delivery and contact details.

The contract is considered concluded when the order is confirmed by SOCIAL PLUM SRL by e-mail or phone. The automatic order registration message does not necessarily represent acceptance of the order; it only confirms receipt of the order.

SOCIAL PLUM SRL may refuse or cancel an order in justified cases, such as:

• product unavailable;
• incomplete or incorrect delivery details;
• suspicion of fraud;
• technical error or obvious pricing error;
• inability to contact the customer for order confirmation;
• payment not accepted by the payment processor.

5. Payment methods

The following payment methods are available on https://www.christineontheclouds.com:

a) Cash on delivery

The customer pays the order amount to the courier upon delivery of the parcel. Cash on delivery includes the value of the ordered products and the delivery cost, where applicable.

b) Online card payment through NETOPIA Payments

The customer may pay online by Visa or Mastercard bank card through the NETOPIA Payments payment processor.

Online transactions are processed securely by NETOPIA Payments. SOCIAL PLUM SRL does not request, receive or store the customer’s bank card details. Card data is processed exclusively in the secure environment of the payment processor.

If the online payment is accepted, the order amount is collected according to the payment processor’s rules. If the payment is refused or not completed, the order may remain unconfirmed.

In case of order cancellation or an accepted return, refunds for card payments are usually made through the same payment method, to the card used for the transaction.

6. Delivery

Products are delivered by courier to the address provided by the customer in the order form.

The delivery cost for orders placed in the English version of the website is 10 EUR, unless another cost is displayed during checkout.

The customer may contact SOCIAL PLUM SRL at contact@christineontheclouds.com for confirmation of delivery availability, delivery time and delivery cost, where needed.

Products in stock are usually processed within 1–3 business days from order confirmation.

For personalized products, made-to-order products or special situations, the processing and delivery time will be communicated separately to the customer.

7. Order cancellation

The customer may request order cancellation as soon as possible by e-mail at contact@christineontheclouds.com or by phone at +40722530593.

If the cancellation request is sent before the parcel is dispatched, SOCIAL PLUM SRL will try to cancel the order without additional costs for the customer.

If the product has already been handed over to the courier, the order can no longer be cancelled as a processing step. However, the customer may refuse delivery or initiate the return procedure, according to the Return Policy.

For personalized products or products made according to the customer’s specifications, cancellation may no longer be possible after the order has been confirmed and production or modification has started.

8. Right of withdrawal and product returns

The customer, as a natural person, has the legal right to withdraw from the contract and return standard products within 14 calendar days from receiving them, without having to provide a reason.

To exercise the right of withdrawal, the customer must send a clear request to contact@christineontheclouds.com or complete the return form available on https://www.christineontheclouds.com.

Products must be returned without undue delay, no later than 14 days from the date when the withdrawal decision was communicated.

The direct cost of return shipping is borne by the customer, except where the return is caused by an error of SOCIAL PLUM SRL or by a defective / non-compliant product.

Returned products must be in the same condition in which they were received, without signs of wear, washing, damage, odours or modifications, together with the labels and original packaging, as far as possible.

The following products cannot be returned:

• products made according to the customer’s specifications or clearly personalized;
• products which, for health protection or hygiene reasons, cannot be returned after unsealing;
• damaged, worn, washed or incomplete products;
• products that can no longer be resold due to the customer’s fault.

The refund will be made within no more than 14 days from the date on which SOCIAL PLUM SRL is informed of the withdrawal decision.

SOCIAL PLUM SRL may postpone the refund until the returned products are received or until proof of shipment is provided, whichever occurs first.

For orders paid by card, the refund is made through the same payment method, to the card used for the transaction. For cash on delivery orders, the refund is made by bank transfer to the account provided by the customer.

9. Warranties and non-compliant products

The products sold benefit from the warranties provided by applicable Romanian law.

If the product received is defective, damaged or different from the ordered product, the customer must contact SOCIAL PLUM SRL as soon as possible at contact@christineontheclouds.com, with relevant details and photos.

In case of a non-compliant product, SOCIAL PLUM SRL may propose, where applicable: repair, replacement, price reduction or refund of the amount paid.

10. Customer account

The customer may create an account on https://www.christineontheclouds.com to manage orders and personal data more easily.

The customer is responsible for maintaining the confidentiality of login details and for the accuracy of the information entered in the account.

SOCIAL PLUM SRL reserves the right to suspend or limit access to the account in case of abusive, fraudulent or unlawful use, or use contrary to these terms.

11. Intellectual property

The content of the website https://www.christineontheclouds.com, including texts, photos, design, graphics, logos, video materials, trade names and other visual elements, belongs to SOCIAL PLUM SRL or its partners and is protected by copyright, trademark and other intellectual property laws.

Copying, reproducing, distributing, modifying or using the content without the prior written consent of SOCIAL PLUM SRL is prohibited.

12. Privacy and data protection

SOCIAL PLUM SRL processes customers’ personal data according to the Privacy Policy and GDPR Policy published on https://www.christineontheclouds.com.

The data is used for order processing, delivery, invoicing, customer communication, support, returns, refunds, legal obligations and, only with the customer’s consent, commercial communications / newsletters.

13. Complaints and dispute resolution

For any complaint or request, the customer may contact SOCIAL PLUM SRL at:
E-mail: contact@christineontheclouds.com
Phone: +40722530593
Address: G-ral H. M. Berthelot Street no.5, 010163,
Bucharest, Romania
Business hours: Working hours: Monday–Friday 13:00–19:00, Saturday 11:00–14:00, Sunday closed.

SOCIAL PLUM SRL will try to resolve any situation amicably.

Consumers may also contact the Romanian National Authority for Consumer Protection – ANPC, as well as alternative dispute resolution mechanisms – ADR / SAL.

The ANPC / ADR / online dispute resolution icons and links will be displayed on https://www.christineontheclouds.com according to applicable legal requirements.

14. Force majeure

Neither party shall be liable for failure to perform contractual obligations if such failure is caused by a force majeure event or fortuitous event, according to applicable law.

15. Changes to the Terms and Conditions

SOCIAL PLUM SRL reserves the right to modify this document whenever necessary, including for updates to legislation, payment methods, delivery procedures or return procedures.

The version applicable to an order is the one published on https://www.christineontheclouds.com at the time the order is placed.